The Implementation Manager will manage customers' journeys with the HR Acuity suite, leading clients through implementation and adoption of solutions. They will manage projects, ensuring communication and adherence to timelines, fostering relationships with clients and ensuring their needs are met. Mentoring clients on business process optimization and change management ensures successful adoption.
We are seeking a visionary and results-driven Operational Efficiency Manager to lead enterprise-wide and department specific initiatives focused on driving greatly improved operational efficiency and overall improved operational performance. Reporting directly to the Chief Operating Officer, this role will lead a highly visible enterprise effort to work cross-functionally to identify inefficiencies, implement innovative solutions, and foster a culture of continuous improvement.
The Senior Manager, Operations leads Corporate Operations initiatives that enhance operational maturity and effectiveness. This role manages a dedicated team orchestrating efforts to analyze existing processes, identify inefficiencies, and design scalable solutions to support effective decision-making. The position thrives on fostering a culture of innovation and collaboration, leading cross-functional projects that deliver sustained value and operational excellence.
Lead change management across fast moving projects, from process redesign to product launches. Maintain, adapt and continuously review domain processes, workflows and supporting documentation. Partner with Product, Ops and Customer Ops teams to ensure change is adopted, embedded and maintained. This isn’t just about fixing what’s broken — it's about making good things even better.