As the VP, Operations, you will play a critical role in leading the day-to-day and growth of Pair Team’s care program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs. This role is at the center of our mission to transform care for underserved communities.
DDC is seeking a Client Services Supervisor who thrives on improving operations, engaging teams, and driving meaningful impact. Lead and inspire a remote Client Services team across multiple channels (phone, chat, email). Drive continuous improvement in workflows, policies, and performance metrics. Champion data-driven decision-making and develop tools to monitor trends and KPIs.
The Genesys Cloud CX Change Manager will drive user adoption, communication, and organizational readiness for transformation initiatives across a large, multi-client environment, ensuring smooth transitions. This role involves partnering with business, technical, and training teams to prepare users for new tools, processes, and ways of working, ensuring the long-term success and stability of implemented solutions.
The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets. The PS Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration.
Be a pivotal part of our wider Customer Operations Team, driving excellence in every customer touchpoint. You will guide a team of Operations Managers, ensuring excellence in frontline customer service. Your leadership will empower your teams to excel in delivering a consistently superior customer experience. You’ll own and deliver world-class customer service through multi-channel management to deliver against all key goals and performance indicators.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
This role demands a strategic thinker who can balance vision with execution—someone who understands the future of operations, can assess organizational needs, and will collaborate with our team to ensure the successful execution of our transformation initiatives. You will work with cross-functional teams to foster clarity, alignment, and successful delivery. Essential qualifications include strong program management and communication skills.
Manage a team of new and established Customer Success Managers in a fast-paced environment, driving KPIs and providing necessary support. Maintain team engagement, manage up to 10 members, and handle escalations. Report on churn risks, analyze data for improvements, and develop the team's skills to achieve metrics and career goals. Maximize efficiency, build lasting customer relationships, and coordinate with recruiting to hire new members.
The Senior Director, Project Management and Operations for Advisory Services is responsible for leading the operational effectiveness, delivery excellence, and people management functions across the Advisory Services practice. This role oversees a team of project managers and resource deployment managers (RDMs), driving consistent execution, process improvement, and operational scalability to support Coalfire’s rapidly growing client base.
Manage the RWE project portfolio in Wrike, ensuring project information is accurately captured and maintained from intake through close-out. Monitor portfolio documentation for accuracy and completeness, generate monthly reports for leadership, and provide ad hoc reporting as needed. Serve as a Wrike ambassador, offering expert guidance and support to ensure effective use of the platform across the team. Drive and advocate for process improvements.